Table 3 Median values of the OSS-cam scale for parents' satisfaction.
Domains (score 1 to 10) | 1 year | 2 year | Wilcoxon paired test | ICC |
|---|---|---|---|---|
Items (score 1 to 6) | Median (1st- 3rdquartile) | Median (1st- 3rdquartile) | Â | Â |
Service accessibility | 8.0 (7.0 - 8.0) | 8.0 (6.0 - 8.0) | p = 0.91 | 0.85 |
Route (distance, trip) | 4.0 (4.0 - 5.0) | 3.5 (3.0 - 4.5) | Â | Â |
Administrative procedures | 5.0 (4.0 - 5.0) | 5.0 (3.0 - 5.0) | Â | Â |
Parking facilities | 5.0 (4.0 - 5.0) | 5.0 (4.0 - 5.5) | Â | Â |
Waiting room (comfort, cleanness) | 5.0 (5.0 - 5.0) | 5.0 (4.5 - 5.0) | Â | Â |
Access for persons with disability | 5.0 (4.0 - 5.0) | 5.5 (4.0 - 5.5) | Â | Â |
Information about waiting lists | 5.0 (4.0 - 5.0) | 5.0 (4.5 - 5.0) | Â | Â |
Service environment | 8.0 (7.0 - 9.0) | 8.0 (7.0 - 9.5) | p = 0.90 | 0.81 |
Areas and furniture | 5.0 (4.5 - 5.0) | 5.0 (4.5 - 5.5) | Â | Â |
Playrooms and games | 5.0 (4.0 - 5.0) | 5.5 (4.0 - 5.5) | Â | Â |
Calmness and silence | 5.0 (5.0 - 5.0) | 4.0 (3.0 - 5.0) | Â | Â |
Materials and tools for treatment | 6.0 (5.0 - 6.0) | 6.0 (5.5 - 6.0) | Â | Â |
No smoking observance | 5.0 (5.0 - 6.0) | 6.0 (5.0 - 6.0) | Â | Â |
Cleanness | 5.0 (5.0 - 5.0) | 5.0 (5.0 - 5.5) | Â | Â |
Working style of the operators | 9.0 (8.0 - 10.0) | 9.0 (8.0 - 9.5) | p = 0.88 | 0.88 |
Simple language (no technical jargon) | 6.0 (5.0 - 6.0) | 6.0 (5.0 - 6.0) | Â | Â |
On time at appointments | 5.0 (5.0 - 6.0) | 5.0 (4.5 - 6.0) | Â | Â |
Client privacy | 5.0 (5.0 - 6.0) | 5.5 (5.0 - 6.0) | Â | Â |
Listening habits | 6.0 (5.0 - 6.0) | 5.5 (5.0 - 6.0) | Â | Â |
Expertise and professional skills | 6.0 (5.0 - 6.0) | 6.0 (5.0 - 6.0) | Â | Â |
Operator-participant relationship | 6.0 (5.0 - 6.0) | 6.0 (5.0 - 6.0) | Â | Â |
Kindness | 6.0 (5.0 - 6.0) | 5.0 (4.0 - 6.0) | Â | Â |
Service organisation | 8.0 (7.0 - 9.0) | 8.0 (7.0 - 9.0) | p = 0.95 | 0.86 |
Opening time | 5.0 (5.0 - 5.0) | 4.0 (4.0 - 5.0) | Â | Â |
Information about participant rights | 5.0 (4.0 - 6.0) | 5.0 (4.5 - 6.0) | Â | Â |
Team cooperation | 5.0 (5.0 - 6.0) | 4.5 (4.0 - 6.0) | Â | Â |
Support to the participant's school team | 5.0 (5.0 - 6.0) | 4.5 (4.5 - 5.5) | Â | Â |
Information exchange with other personnel | 5.0 (4.0 - 6.0) | 5.0 (4.0 - 6.0) | Â | Â |
Shortness of waiting times | 5.0 (4.0 - 5.0) | 5.0 (4.0 - 5.0) | Â | Â |
Family participation | 8.0 (7.0 - 9.0) | 8.5 (7.5 - 9.5) | p = 0.86 | 0.91 |
Information about the participant's clinical status | 5.0 (4.5 - 5.5) | 5.0 (4.5 - 5.5) | Â | Â |
Involvement in operators/school meetings | 5.0 (5.0 - 6.0) | 5.5 (5.0 - 6.0) | Â | Â |
Information about the intervention | 5.0 (4.0 - 6.0) | 5.0 (4.0 - 6.0) | Â | Â |
Involvement in operators/health system relations | 5.0 (4.0 - 6.0) | 5.0 (4.0 - 6.0) | Â | Â |
Feeling of having a say in the matter | 5.0 (4.0 - 5.0) | 5.5 (4.0 - 5.5) | Â | Â |
Information about prognosis | 5.0 (4.0 - 6.0) | 5.0 (4.0 - 6.0) | Â | Â |
Intervention outcome | 8.0 (8.0 - 10.0) | 8.0 (8.0 - 9.5) | p = 0.90 | 0.87 |
Service help to participant in facing daily problems | 5.0 (5.0 - 6.0) | 5.0 (5.0 - 5.5) | Â | Â |
Feeling confident about "what to do" | 5.0 (5.0 - 6.0) | 5.0 (5.0 - 6.0) | Â | Â |
Service help to participant's quality of life | 5.0 (5.0 - 6.0) | 5.0 (5.0 - 6.0) | Â | Â |
Feeling of not being alone | 5.0 (5.0 - 6.0) | 5.0 (4.5 - 6.0) | Â | Â |
Service help to family in coping with problems | 5.0 (5.0 - 6.0) | 4.5 (4.0 - 5.5) | Â | Â |
Final remarks | Â | Â | Â | Â |
(1) personal experience with the service | 8.0 (8.0 - 10.0) | 8.5 (8.0 - 10.0) | p = 0.96 | 0.88 |
(2) will suggest the service to other families | 10.0 (9.0 - 10.0) | 10.0 (9.0 - 10.0) | p = 0.92 | 0.81 |
(3) expectations have been fullfilled | 9.0 (8.0 - 10.0) | 8.5 (8.0 - 9.5) | p = 0.81 | 0.82 |