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Table 3 Median values of the OSS-cam scale for parents' satisfaction.

From: Intensive intervention for children and adolescents with autism in a community setting in Italy: a single-group longitudinal study

Domains (score 1 to 10) 1 year 2 year Wilcoxon paired test ICC
Items (score 1 to 6) Median (1st- 3rdquartile) Median (1st- 3rdquartile)   
Service accessibility 8.0 (7.0 - 8.0) 8.0 (6.0 - 8.0) p = 0.91 0.85
Route (distance, trip) 4.0 (4.0 - 5.0) 3.5 (3.0 - 4.5)   
Administrative procedures 5.0 (4.0 - 5.0) 5.0 (3.0 - 5.0)   
Parking facilities 5.0 (4.0 - 5.0) 5.0 (4.0 - 5.5)   
Waiting room (comfort, cleanness) 5.0 (5.0 - 5.0) 5.0 (4.5 - 5.0)   
Access for persons with disability 5.0 (4.0 - 5.0) 5.5 (4.0 - 5.5)   
Information about waiting lists 5.0 (4.0 - 5.0) 5.0 (4.5 - 5.0)   
Service environment 8.0 (7.0 - 9.0) 8.0 (7.0 - 9.5) p = 0.90 0.81
Areas and furniture 5.0 (4.5 - 5.0) 5.0 (4.5 - 5.5)   
Playrooms and games 5.0 (4.0 - 5.0) 5.5 (4.0 - 5.5)   
Calmness and silence 5.0 (5.0 - 5.0) 4.0 (3.0 - 5.0)   
Materials and tools for treatment 6.0 (5.0 - 6.0) 6.0 (5.5 - 6.0)   
No smoking observance 5.0 (5.0 - 6.0) 6.0 (5.0 - 6.0)   
Cleanness 5.0 (5.0 - 5.0) 5.0 (5.0 - 5.5)   
Working style of the operators 9.0 (8.0 - 10.0) 9.0 (8.0 - 9.5) p = 0.88 0.88
Simple language (no technical jargon) 6.0 (5.0 - 6.0) 6.0 (5.0 - 6.0)   
On time at appointments 5.0 (5.0 - 6.0) 5.0 (4.5 - 6.0)   
Client privacy 5.0 (5.0 - 6.0) 5.5 (5.0 - 6.0)   
Listening habits 6.0 (5.0 - 6.0) 5.5 (5.0 - 6.0)   
Expertise and professional skills 6.0 (5.0 - 6.0) 6.0 (5.0 - 6.0)   
Operator-participant relationship 6.0 (5.0 - 6.0) 6.0 (5.0 - 6.0)   
Kindness 6.0 (5.0 - 6.0) 5.0 (4.0 - 6.0)   
Service organisation 8.0 (7.0 - 9.0) 8.0 (7.0 - 9.0) p = 0.95 0.86
Opening time 5.0 (5.0 - 5.0) 4.0 (4.0 - 5.0)   
Information about participant rights 5.0 (4.0 - 6.0) 5.0 (4.5 - 6.0)   
Team cooperation 5.0 (5.0 - 6.0) 4.5 (4.0 - 6.0)   
Support to the participant's school team 5.0 (5.0 - 6.0) 4.5 (4.5 - 5.5)   
Information exchange with other personnel 5.0 (4.0 - 6.0) 5.0 (4.0 - 6.0)   
Shortness of waiting times 5.0 (4.0 - 5.0) 5.0 (4.0 - 5.0)   
Family participation 8.0 (7.0 - 9.0) 8.5 (7.5 - 9.5) p = 0.86 0.91
Information about the participant's clinical status 5.0 (4.5 - 5.5) 5.0 (4.5 - 5.5)   
Involvement in operators/school meetings 5.0 (5.0 - 6.0) 5.5 (5.0 - 6.0)   
Information about the intervention 5.0 (4.0 - 6.0) 5.0 (4.0 - 6.0)   
Involvement in operators/health system relations 5.0 (4.0 - 6.0) 5.0 (4.0 - 6.0)   
Feeling of having a say in the matter 5.0 (4.0 - 5.0) 5.5 (4.0 - 5.5)   
Information about prognosis 5.0 (4.0 - 6.0) 5.0 (4.0 - 6.0)   
Intervention outcome 8.0 (8.0 - 10.0) 8.0 (8.0 - 9.5) p = 0.90 0.87
Service help to participant in facing daily problems 5.0 (5.0 - 6.0) 5.0 (5.0 - 5.5)   
Feeling confident about "what to do" 5.0 (5.0 - 6.0) 5.0 (5.0 - 6.0)   
Service help to participant's quality of life 5.0 (5.0 - 6.0) 5.0 (5.0 - 6.0)   
Feeling of not being alone 5.0 (5.0 - 6.0) 5.0 (4.5 - 6.0)   
Service help to family in coping with problems 5.0 (5.0 - 6.0) 4.5 (4.0 - 5.5)   
Final remarks     
(1) personal experience with the service 8.0 (8.0 - 10.0) 8.5 (8.0 - 10.0) p = 0.96 0.88
(2) will suggest the service to other families 10.0 (9.0 - 10.0) 10.0 (9.0 - 10.0) p = 0.92 0.81
(3) expectations have been fullfilled 9.0 (8.0 - 10.0) 8.5 (8.0 - 9.5) p = 0.81 0.82
  1. Scores for domains range from 1 to 10 (numeric ordinal scale). Scores for items range from 1 to 6 (ordinal scale: 1 = bad; 2 = poor; 3 = insufficient; 4 = sufficient; 5 = good; 6 = excellent.