Table 2 Client Satisfaction Questionnaire (CSQ-8): Children’s and parents’ rating
Item | Children (n = 22); mean (SD) | Parents (n = 18); mean (SD) |
|---|---|---|
1. Quality of service | 3.41 (0.59) | 3.67 (0.49) |
2. Kind of service wanted | 3.50 (0.60) | 3.61 (0.50) |
3. Needs met | 3.30 (0.76) | 3.56 (0.51) |
4. Would recommend to friend | 3.65 (0.57) | 3.78 (0.43) |
5. Satisfaction with help received | 3.32 (0.84) | 3.67 (0.49) |
6. Dealt with problems | 3.52 (0.60) | 3.72 (0.46) |
7. Overall satisfaction | 3.48 (0.67) | 3.83 (0.38) |
8. Would return to program | 3.40 (0.67) | 3.67 (0.49) |
Total score (range 8–32) | 27.58 (0.67) | 29.5 (3.74) |